Question 1

What does Civnook’s paid application support include?

Accepted Answer

Civnook can help organize residential solar project details, jurisdiction requirements that are available, checklists, and supporting documents. Confirm the exact scope and fee with Civnook before any paid work begins. Starting an intake saves a project draft or request; it is not checkout, application filing, or a guarantee of permit approval.

Question 2

Are plan uploads required, and which file types can I add?

Accepted Answer

Plan files are optional when saving an intake draft. You can add up to eight files: PDF, JPG, JPEG, or PNG. PDFs can be up to 50 MB each, and images can be up to 20 MB each. Other documents that may be needed depend on the project and permitting authority.

Question 3

Which jurisdictions does Civnook support?

Accepted Answer

The current project reference data includes one City of Austin, Texas record, and the project path still needs to be confirmed. That record does not establish that paid support is Austin-only or available in other locations. Ask Civnook to confirm your project address and requested scope before paid work; requirements and available information vary by jurisdiction.

Question 4

Does Civnook replace a licensed professional or the permitting authority?

Accepted Answer

No. Civnook does not replace licensed professionals or the permitting authority. Technical interpretations, protected professional judgments, and official permitting decisions require review by the appropriate qualified human or authority.

Question 5

How long does application support take?

Accepted Answer

Civnook does not publish a fixed turnaround estimate. Contact Civnook for a current estimate for your project and confirm timing before paid work begins.

Question 6

How can I ask Civnook about my project?

Accepted Answer

Use the project intake to share your address and project details and, if you have them, plan files. The intake saves a draft or request; it does not take payment or file or submit an application. For questions about scope, fees, or location coverage, email civnook-v74ggf@polsia.app before paid work.